Returns Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We are unable to accept returns of opened or used items due to hygiene reasons
We are unable to refund original postage costs if applied to original purchase.
To complete your return, we require proof of purchase such as your order number or the invoice that we sent with your item.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rockitheadphones.co.uk

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rockitheadphones@aol.co.uk and send your item to: Rockit Headphones, Exchanges, 19 Corner Field, Park Farm Ashford GB Tn23 3nh

Shipping
To return your product, you should mail your product to Rockit Headphones, Returns, 19 Corner Field, Park Farm Ashford GB Tn23 3nh
You will be responsible for paying for your own shipping costs for returning your item..